Terms & Conditions

PARTIES

Sarah Middlemass/Venus Rose Temple (‘I’ and ‘me’) and customer named (‘you’).

I am so excited that you have decided to join me inside of The Descent and I look forward to our journey together.

The terms and conditions below set out the legal terms that will govern my relationship with you and apply to the services I provide. The intention is that it will bring clarity to our relationship and protect both of us so please do let me know if there are any clauses that you do not understand or that contradict your understanding of my services.

BACKGROUND

I provide energy healing and spiritual guidance services and you and I wish to enter into this agreement to set out the terms and conditions that will apply in respect of the services to be provided by me to you.

These terms and conditions set out:

your legal rights and responsibilities
my legal rights and responsibilities, and
certain key information required by law

If you would like to speak to me about any aspect of these terms and conditions please contact me by e-mail: info@venusrosetemple.com

1. INTRODUCTION

If you buy services from me (‘services’) you agree to be legally bound by this contract, including the details of the programme which are set out in the services description shown on your invoice or additional services which may be set out in a services description agreed between us in the future.

2. ORDERING SERVICES FROM ME

Below, I set out how a legally binding contract between you and me is made:

Any quotation given by me before you place an order for my services is not a legally binding offer by me to supply such services.
When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.
I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services .
I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
- a legally binding contract will be in place between you and me, and
- I shall start to carry out the services as set out in the relevant services description.

3. CARRYING OUT THE SERVICES

I shall carry out the services with reasonable care and skill.
I shall carry out the services within the time period which is set out in the relevant services description.
All sessions (including rearranged sessions) must be taken within the timeframe specified in the relevant services description or they will expire.
You can rearrange any 2 private 1:1 sessions (not applicable to group sessions) during each programme providing you give me at least 24 hours’ notice. If you give me less than 24 hours’ notice, fail to turn up to a session or have already rearranged 2 private sessions in a programme, you will be deemed to have taken the session and you will not be able to reschedule it or be entitled to any compensation for missing it.
Sessions usually take place remotely via Zoom or any other means of communication agreed with you in advance.
My services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation.

4. YOUR RESPONSIBILITIES

You will pay the price for the services in accordance with the relevant services description.
You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
You and I shall agree on a method of communicating with each other between sessions and adhere to that method.
My services are not therapy or counselling. They may involve all areas of your life.
You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from our sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree.
My role is to offer you healing, guidance and accountability.
My services do not treat mental disorders and are not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of counselling, therapy or medical treatment.
If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with me and that this person is aware of and supports your decision to proceed with the programme described in the relevant services description.
You will keep me informed of any changes to your medical health or personal circumstances.

5. CHARGES AND PAYMENT

The price for the services is set out in the relevant services description on the payment form.
Usually I require full payment in advance in order to provide the services. In certain circumstances I may agree to payment by instalments, in which case a supplementary fee will be chargeable. The relevant services description will state if I have agreed to accept payment by instalments. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then re-attempts of payment will be made until a successful payment can be taken.
The fees are non-refundable except for where I cancel a programme you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.
In all other circumstances I am not able to refund to you any of the payments you have made, even where you do not complete your sessions with me, as payment is for the programme as a whole, not individual sessions. This is a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life through my programme.
In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.
Payment methods which are accepted are via credit/debit card via third party MoonClerk.

6. INTELLECTUAL PROPERTY

If I provide you with any materials or member accounts, whether digital or printed, any intellectual property in those materials belongs to me and unless I agree otherwise you can only use those materials and member accounts for your own personal use and you may not share them with third parties.

7. HOW I MAY USE YOUR PERSONAL INFORMATION

I shall use the personal information you give to me to:
- provide the services;
- process your payment for the services; and
- inform you about any similar products and services that I provide (though you may stop receiving this information at any time by contacting me).
I shall not give your personal information to any third party unless you agree to it.

8. CONFIDENTIAL INFORMATION

All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.
Where you participate in any group sessions, for example as part of a group programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.
These obligations will not apply to information which:
- has ceased to be confidential through no fault of either party;
- was already in the possession of the recipient before being disclosed by the other party; or
- has been lawfully received from a third party who did not acquire it in confidence.
Your and my confidentiality obligations under this clause will continue after termination of this agreement.

9. RESOLVING PROBLEMS

In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.
I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
Nothing in this contract affects your statutory rights.

10. END OF THE CONTRACT

If a services description specifies a length of time for services to be provided then the services will terminate at the end of that timeframe.
Either you or I may terminate the services and this agreement immediately if:
- the other party commits any material breach of the terms of this agreement or a services description and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that the services and this agreement will be terminated if the breach is not resolved; or
- the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

11. LIMIT ON MY RESPONSIBILITY TO YOU

Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I am not legally responsible for any:
- losses that:
  - were not foreseeable to you and me when the contract was formed
  - were not caused by any breach of these terms on my part
- loss of business, loss of profits, loss of management time and loss of business opportunity.
My total liability to you is limited to the amount of fees paid by you for the services.

12. DISPUTES

I shall try to resolve any disputes with you quickly and efficiently.
If we cannot resolve a dispute internally and either of us want to take court proceedings, the courts of England and Wales have exclusive jurisdiction in relation to this contract.
The laws of England and Wales will apply to this contract.
In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.

13. ENTIRE AGREEMENT

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

14. THIRD PARTY RIGHTS

No one other than a party to this contract has any right to enforce any term of this contract.